Terms & Conditions

Statement

pulse Web Design Pro provides outstanding web designing, graphics designing, digital marketing, and other digital services to grow your business. However, working with us makes it important for you to understand and respect our terms and conditions of business. This document mentions all the terms and conditions for our clients to have a deep grasp of. It is a legal document, and therefore, we recommend you keep a copy of it until you are working with us. If you do not agree to any or all terms or conditions mentioned in this document, for any reason, can immediately stop using it further.

Revision Policy

We provide revisions depending on the package you have selected. Customers enjoy the leverage of unlimited free revisions as we revise their websites without any additional charges, provided that the theme and layout remain the same. The Turnaround Time for revision would be 48-72 hours.

Turn Around Time

pulse Web Design Pro have a turnaround time of 48-72 hours for most web development services. Note that this is not the complete time frame for a project. It is only the turnaround time for a single iteration of the development stage. Depending on the kind of service, the time required for revisions could vary from a minimum of 48 hours to 72 hours which means two working days.

For example:

• Website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
• Website Orders placed or Revisions Requested on a Friday will be delivered by the end of the day Tuesday.

Refund Policy / Money Back Guarantee

In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial website design and theme are approved, or a change is requested unless pulse Web Design Pro cancels or terminates your contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as per the following arrangement:

• You can make a request when the initial designs for the website are offered. However, once you approve or request changes in the initial layout, the refund offer becomes void, and the refund request will not be entertained.
• If the request for a refund is made before the delivery of the initial layout, then you would be eligible for a Full Refund (less 10% service & processing fee).
• If the request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
• If the request for a refund is made between 48- 120 hours of the initial layout delivery, you would be eligible 33% refund (less 10% service & processing fee).
• No refund request will be entertained after 120 hours of your initial layout delivery. However, since we believe in 100% customer satisfaction, you're encouraged to contact us in case of any concern.
• No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your website order, you will be charged a certain fee depending on your project.
• No refund requests will be entertained after the final files have been delivered.
• During the project, if the client asks for a refund due to a change of mind or any other personal issues, then the client is not eligible for a refund, although we can store credit the amount which he/she can later utilize for another service.
• For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.
• Refund is processed for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job with the intention to claim a refund, we do not consider it a good faith. In such a case, we reserve the right to decline a refund request
• For video animation packages, no refund request will be entertained after the designing of the storyboard.
• All refund requests should be communicated to the support department. pulse Web Design Pro, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.
• For pulse Web Design Pro Custom packages, the refund will be applicable depending on similar terms as it is on the single packages.
• For example, if you order web design and video animation services and approve the website, you can claim a refund for the video animation service before designing the storyboard only.
• A refund request will need to have a valid reason to support it, which must qualify against the website brief and customer feedback for revisions. Unless a layout has not been designed according to the brief, a refund will not be processed; however, further revisions will be provided until complete satisfaction.
• Money back guarantee is for the orders placed in good faith. When a customer has placed website orders with more than one website agency for the same job with the intention to claim a refund, we do not consider it a good faith. In such a case, we reserve the right to decline a refund request.
• All website jobs require customer feedback before finalizing the design and development; therefore, it is only fair that the customer gets involved and provides feedback in order to get the desired results.
• 100% unique website guarantee entitles you to a re-draw if our developed website is to be found considerably similar to another website that may already exist. Any resemblance to an existing website will be merely a coincidence, and pulse Web Design Pro will not accept any responsibility or claim of any compensation in such a case. It is the client's responsibility to get their website copyrighted.

Note: pulse Web Design Pro hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the domain for any purpose; they will be the sole property of pulse Web Design Pro. The company will be the rightful owner of the website.

Services not related to website services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a Package Deal of any kind, it cannot be used to request a refund on the entire package. Examples of such services are as follows:

• Copyrights Protection Certificates.
• Website & Emails Hosting Services.
• Website SSL Certificates
• Website Domain Purchase.
• Website Maintenance Plans.
• Website SEO Plans.
• Social Media Marketing
• Google Adwords Campaigns

For services that are not covered under the 100% refund policy, in case of dissatisfaction, pulse Web Design Pro management, after reviewing the project, may choose to offer a partial refund to the client.

How to claim your refund

To assure your refund request is approved, please make sure you meet the following requirements.

• Claim your refund specifying your concern by contacting us via any of the following three modes
• Call Us OR 877-871-0233
• Live Chat
• support@pulsewebdesignpro.com
• We will try to resolve your concern by virtue of our revision policy immediately, or else we will email you a refund request approval from our refund department. After the refund, your website copyrights would be obtained by pulse Web Design Pro, and you would not be able to use pulse Web Design Pro sent by the company. Let us also specify that:
• Since the website rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same.
• Working in collaboration with the Government Copyright Agencies, pulse Web Design Pro would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the website as its original layout in the future. If you have any questions or concerns about our Refund Policy, please contact us by clicking here support@pulsewebdesignpro.com

My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you with adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.

Communication Policy

• Emails sent back and forth through official emails that are support@pulsewebdesignpro.com are the only valid forms of communication.
• We are not responsible for any damages, issues, or delays caused due to communication through unofficial channels.
• We take full responsibility for all information provided through our official domains.

Quality Assurance Policy

pulse Web Design Pro will do their best to meet your requirements. Our developers strive to fulfill your expectations and deliver well-crafted layouts with quality assurance.

100% Satisfaction Guarantee

• Our unlimited revisions policy ensures complete customer satisfaction.
• We strive to exceed expectations and continue revisions according to your package.

Delivery Policy

• The completed order will be delivered to the mentioned account along with a confirmation email.
• Turnaround time depends on the package; minimum delivery time is two business days.
• Websites will go live only after all dues have been cleared.
• For urgent or rush orders, please contact customer support.

Website Ownership & Rights

• Upon final approval, the client receives 100% ownership rights of the finalized website.
• The client may use the final website as they see fit.
• Revision-stage materials and concepts remain the property of pulse Web Design Pro.

Content Creation & Population

• Content creation is not included unless purchased separately.
• Stock images will be acquired upon client approval.
• Product details and images must be provided by the client.

N.D.A. & Reputation Management Policy

All client and project information is kept confidential. Upon project completion, both parties agree not to defame or disparage one another.

Record Maintenance

pulse Web Design Pro maintains records of finalized product deliveries and communications.

Customer Support

Customer support is available Monday to Friday, 9 AM – 5 PM GMT. Queries after business hours will be addressed on the next working day.

Technical Support Policy

• We provide basic setup information but not detailed training.
• Third-party hosting or server issues are not our responsibility.
• No SLA applies unless a maintenance package is purchased.

Email & Mobile Phone Policy

• By providing contact details, you consent to receive service-related communications.
• Standard carrier charges may apply.
• You may unsubscribe anytime via email or SMS.

Security of Information

Your personal contact information remains confidential and will not be shared without consent unless required by law.

Changes to Policy

pulse Web Design Pro reserves the right to update policies at any time. Changes will be posted on the website.

Contact Us

For questions or concerns, contact us at support@pulsewebdesignpro.com.